Frequently Asked Questions

Welcome to Apollo Daone's FAQ page! Here you'll find answers to some of the most common questions and issues related to our products and services. If you have any further questions, feel free to reach out to our customer service team.

1. How can I track my order?

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status and estimated delivery date of your order. Please allow up to 48 hours for the tracking information to update.

2. What is your return policy?

  • We want you to be completely satisfied with your purchase. If you are not, you can return eligible items within 30 days of delivery for a refund or store credit. Please ensure that items are in their original condition, unworn, and with all tags attached. For more details, refer to our full return policy on the Returns & Exchanges page.

3. How long does shipping take?

  • Standard shipping typically takes 5-10 business days, while expedited shipping options can arrive within 3-7 business days. Processing time is usually 1-3 business days. Delivery times may vary based on your location and shipping method selected at checkout.

4. What should I do if I receive a damaged or incorrect item?

  • If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will work quickly to resolve the problem by offering a replacement or issuing a refund.

5. Can I change or cancel my order after it has been placed?

  • If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it. However, we will do our best to accommodate your request.

6. Do you ship internationally?

  • Currently, we only ship within the United States. We hope to offer international shipping in the future. Stay tuned for updates!

7. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed safely and securely.

8. How can I contact customer support?

  • Our customer service team is here to help! You can reach us  through the contact form on our website. We strive to respond to all inquiries within 24-48 hours during business days.

9. Why hasn't my tracking information updated?

  • Tracking information may take up to 48 hours to update after you receive your tracking number. If it has been more than 48 hours and there is no update, please contact our customer support team for assistance.

10. Do you offer gift cards?

  • Yes! Apollo Daone offers digital gift cards that can be purchased through our website. They make the perfect gift for friends, family, or anyone who loves timeless, elegant fashion.

If you have any additional questions that are not covered here, please do not hesitate to reach out. We’re here to make your shopping experience with Apollo Daone as enjoyable as possible!